Account Manager
POSITION DESCRIPTION
Position Title: Account Manager
Reports to: Exchange Services
Date: July 2008
Exemption Status: Exempt
POSITION SUMMARY
The Account Manager's primary responsibility is to maximize the revenue potential from use and sale of product and Professional Services related to the Amphire Connect product suite. Act as key Amphire contact for assigned customer accounts to ensure customer satisfaction and be responsive to their needs and request. The Account Manager will also work closely with the Exchange Integration Team to communicate needs and opportunities for future revenue opportunities.
Responsibility 1 Account Management 70 % of Time
- Foster and develop Amphire customer relations
- Understand Customer concerns that hinder further Amphire adoption
- Propose solutions to concerns
- Work the account relationship and overcome any customer resistance
- Increase participation between Amphire Exchange trading partners
- Establish increased number of active connection points
- Work with Customers individually to plan and coordinate increased adoption
- Drive broader adoption of transaction types and usage
- Identify and cultivate new opportunities in Amphire's customer base through analytics
- Participate in new sales opportunities and help assist in the sales cycle
- Work with customer on contract, pricing and integration questions and ad hoc requests
- Work with distributor customers to identify, implement and coordinate signing promotions
Responsibility 2 Release Management 30% of Time
- Oversee the business aspect of Integration / Professional Services (PS) work
- Gather basic definition of new requests for PS work
- Responsible for Statement of Work (SOW) draft, delivery, signature and follow up
- Work with the Business Analyst / Integration Team Lead to clarify requests
- Participate in development status meetings
- Provide updates to the customer on status
- Coordinate customer responsibilities with Amphire Project Manager
Knowledge & Experience Requirements:
(minimum qualifications required to perform this job)
- Two to Five years of relationship or account management
- Strong written and verbal communication/presentation skills
- Strong conflict resolution, negotiating and influencing skills
- Ability to work up and down and organization's hierarchy / departments
- Comfortable conversing with technical and business customer contacts
- Ability to work in fast-paced, changing environments
- Ability to multi-task on several, unrelated projects simultaneously
- Self-starting, focused and customer-oriented
- Knowledge of Microsoft Office software
- Knowledge of Project Management tools, procedures, software and life cycle
- Highly organized and detail oriented
- Knowledge of the foodservice industry a strong plus
- Technical awareness / appreciation - eBusiness / EDI / eCommerce
Optional Skills that add value:
- Process engineering experience
- Event management and planning
- Experience in inside sells, up selling or marketing
- Experience in outside sales
Working Conditions:
The norm for this position is a 40 hour week but there are exceptions such as release weeks that may require additional hours. Some travel is involved to customer sites, trade shows or other Amphire offices. Generally the travel is less than 15%.
Essential Functions: The Americans with Disabilities Act (ADA) considers "essential functions" as one of the following: 1) the reason the position exists; 2) there are limited number of other employees available to perform the function; 3) highly specialized duties, and the person is hired for this special expertise. List any duties that are essential functions:
- Must be able to use a computer
- Must be able to communicate clearly and effectively on the telephone and via e-mail
The above statements are intended to describe the general nature and level of the work being performed by people assigned to this job. They are not an exhaustive list of all duties and responsibilities associated with it.
If your qualifications meet the desired skills we seek for a posted position, please send your resume and cover letter to careers@amphire.com. In your cover letter, please indicate which position you seek and why you believe you qualify for this position. Amphire does not accept resumes for non-posted positions or resumes submitted via mail, in person or fax.
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